hi! Grace C. Ekanem Customer Experience (CX) Strategist Crafting Customer Journeys that Empower Knowledge, Inspire Confidence, Drive Success and Elevates User Experiences Learn More First Tiny Home Built from Concrete Pipe in the U.S. Successful execution of Rinker’s online and offline consumer experiences at the International Builders’ Show (IBS) ensuring every touch-point was designed to maximize user engagement and loyalty. Learn More Digital Transformation Through customer research and segmentation the user-centric redesign of Flagstone Paver's website lead to a streamlined lead generation process for the sales team by improving the customer journey and search tools. Learn More Simplifying E-Commerce Complexity Through extensive research of multiple technologies and data sources an identified technology stack delivered the needs of Tremron and it’s parent company’s business case which improved contractor and developer purchases for commercial and residential projects across various brands. Learn More Why (CX)? A strong Customer Experience (CX) strategy is essential for future-proofing businesses. As markets and customer expectations evolve an adaptive CX framework allows for real-time feedback and product innovation. Your customer's matter By understanding your customer’s pain points along the customer journey you can meet their needs resulting in increased satisfaction and loyalty. Let's Talk Looking for more insights on Customer Experience (CX) and how to grow your business strategically? Feel free to connect with me by clicking here